Effective Date: 04 July 2025

At Soul of Incense, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

  • Personal Details: Name, phone number, email, and shipping/billing address
  • Order Information: Items purchased, payment method, order history
  • Technical Data: IP address, browser type, device information, and cookies
  • Communication: Messages, reviews, or emails you send us

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Send order confirmations, invoices, and tracking details
  • Improve our website, services, and product offerings
  • Communicate with you about promotions, support, or inquiries
  • Comply with legal or regulatory obligations

3. Payment Security

We do not store or access your full credit/debit card information. All payments are handled securely via trusted third-party gateways (e.g. bKash, Nagad, SSLCommerz), which are encrypted and PCI-compliant.

4. Cookies

We use cookies to enhance your browsing experience and analyze site traffic. You can disable cookies through your browser settings, but some features of the site may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. Your data is only shared with:

  • Courier Partners (for delivery purposes)
  • Payment Gateways (for transaction processing)
  • Customer Support Tools (for resolving your queries)

6. Data Protection

We take all reasonable measures to protect your personal data from unauthorized access, alteration, or disclosure. Our site uses HTTPS and other security technologies to safeguard your data.

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Ask for correction or deletion of your information
  • Opt-out of marketing messages at any time
  • Lodge a complaint if you believe your data has been misused

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please read their policies separately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here, and the updated policy will apply once published. We recommend checking this page regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out:

📧 info@soulofincense.com
📞 +8801609-059583