SHOPPING INFORMATION

1. How do I place an order?

You can browse our products, add them to your cart, and proceed to checkout. Simply fill in your details and confirm your order to complete the process.

2. Do you offer cash on delivery (COD)?

Yes, we offer cash on delivery in most locations across Bangladesh. Simply choose COD at checkout, and pay the delivery person when your order arrives.

3. How long will it take to receive my order?

Delivery usually takes 2–5 business days inside Dhaka and 3–7 days outside. You’ll receive tracking updates and delivery status via SMS or email.

4. Can I return or exchange a product?

We accept returns or exchanges within 3 days of delivery if the product is unused, sealed, and in original condition. Contact our support for assistance.

5. Are all your products original?

Absolutely. We only sell 100% authentic perfumes and incense products, sourced directly from trusted distributors and brands. We do not deal with replicas or copies.

PAYMENT INFORMATION

1. What payment methods do you accept?

We accept bKash, Nagad, Rocket, credit/debit cards, and cash on delivery. All payment gateways are secured to ensure safe and encrypted transactions every time.

2. Is it safe to pay online?

Yes, your online payments are completely secure. We use encrypted payment gateways and never store your card details or any sensitive financial information on our servers.

3. Can I pay in installments?

Currently, we do not offer installment plans. Full payment is required at checkout via your preferred method—mobile banking, card, or cash on delivery.

4. What happens if my payment fails?

If your payment fails, please try again or choose another payment method. If money is deducted but not reflected, contact our support with transaction details.

5. Do you provide payment confirmation?

Yes, once your payment is completed, you'll receive an instant confirmation via email or SMS along with your order invoice and estimated delivery timeline.